FAQ

Product Questions

Are the products suitable for every pet?

Every pet has different grooming needs. Please check the product description, choose items appropriate for your pet's size and coat type, and supervise first use.

How do I choose between brushes, rollers, and paw-care tools?

Brushes are useful for coat care, rollers help with fabric cleanup, and paw tools support small finishing routines after walks or baths.

Orders

Can I change my order after purchase?

Contact us as soon as possible. If the order has not entered processing, we will do our best to help with a change or cancellation.

Where can I get help?

Email service@vireillio.com with your order number or product question.